SriLankan Airlines has launched ‘Yaana,’ an Artificial Intelligence (AI)-powered chatbot.
‘Yaana’ is set to transform customer support and the way passengers interact with the airline by leveraging advanced AI and Natural Language Processing (NLP) technologies to intelligently assist with a wide range of passenger inquiries. Developed in collaboration with CodeGen International Ltd., ‘Yaana’ is now live on SriLankan Airlines’ corporate website.
SriLankan Airlines Group Information Technology Head Chamara Perera said: “‘Yaana’ features a generative AI virtual assistant powered by GPT-4 technology and is equipped with sophisticated retrieval capabilities to enhance customer interactions and efficiently address inquiries.
Available globally, ‘Yaan’a also has multilingual capabilities, making it accessible to SriLankan Airlines’ diverse, global customer base. For SriLankan Airlines, an airline committed to using technological advancements to elevate the travel experience for passengers, ‘Yaana’ marks a significant milestone in its digital evolution. Wi t h t h i s l a u n c h , SriLankan Airlines reaffirms its commitment to being one of South Asia’s most innovative and customer- focused airlines
