Training for Guides and Representatives
The First Guide Training sponsored and organized by H.O.T Tourism and FTI Touristik, was held at Hotel Citrus Waskaduwa for Round Tour National Guides, Chauffeurs, Resort Representative and Transfer guides.
There were 44 participants in total at the training was conducted by Mrs. Daniela Hofmann, owner of HKP Hofmann – Germany. The training was done in two phases per group.
Following areas were discussed
- Preparations prior arrival of clients
- Meet and great assistance at the Airport
- Assistance during hotel stay and during the round tour
- Promotion of Excursion sales
- Handling complaints on spot
- To do’s and don’t’ s during crisis and emergencies
The participants were divided into 5 teams to work on special tasked assigned during the training.
The entire training was more based up on a practical aspects and the main focus of the training was based on activities. All participants participated enthusiastically. H.O.T Tourism is confident by providing the necessary training, the Guides and Representatives learnt new ideas and think differently and most certainly to carter to clients expectations and this training will be held annually starting from this year to keep up with the current trend.
Training for Staff Members
“Results Training” partnering with H.O.T Tourism, conducted some results-oriented training interventions to staff members including the Management Team and the objective was to transform and enhance skills of H.O.T. Tourism participants and organization for excellence and to face the future challengers. Below are some of the training interventions:
- Mastering the Art of service Excellence: There is an art to provide world-class customer service, it goes beyond knowing your products, services and delivering expected results. It involves balancing organizational, departmental goals and customer needs. It requires professionalism, business acumen, confidence, and a positive attitude. This programme helped employees to learn the art and enable them to execute their service strategy and standards to delight your customers at every level.
- Corporate Etiquette: This uniquely designed interactive and dynamic training programme introduces participants to the features of business / social protocols and etiquette in the workplace, giving the team a distinct advantage in business encounters and situations.
- Team Work Development: This is a uniquely designed team work development programme through outbound experiential training intervention, based on the vital concept of experiential learning through experiencing the concept and aim at consistently helping trainees to gain immediate and powerful insights into their own and their team work styles and behaviors whilst working as a one team
